Returns and Refunds

STREET GUN BROKER STORE: Firearms Return and Refund Policy

At STREET GUN BROKER STORE, we are committed to providing our customers with quality firearms and an exceptional purchasing experience. We understand that our customers need confidence in their purchase, and our Return and Refund Policy is designed to ensure transparency, legality, and customer satisfaction while remaining fully compliant with federal and state regulations regarding firearm sales.

Below is a detailed breakdown of our Return and Refund Policy, including eligibility, procedures, and important guidelines for firearms and firearm-related products.

1. Firearm Sales Are Final

Under federal law, all firearm sales are final once the firearm has been transferred to the customer at a licensed Federal Firearm License (FFL) dealer. Once the customer completes the background check and the FFL transfer process, the firearm is legally considered “used” even if it has not been fired. Therefore, STREET GUN BROKER STORE does not accept returns on firearms after they have been transferred.

Key Points:

• Transfer Completion: The firearm sale is final once the customer completes the FFL transfer process.
• Background Check Requirement: If the background check fails, or the transfer cannot be completed, the firearm will be returned to us (see our “FFL Refusals and Cancellations” section below).

• 2. Return Eligibility for Non-Firearm Items

  While firearm returns are restricted, customers may return certain non-firearm items, such as firearm accessories, optics, and other related products, if they meet the following criteria:

  • Return Window: Returns must be initiated within 14 days of the delivery date.
  • Condition: Items must be unused, unopened, and in their original packaging. Any item that shows signs of wear or has been modified cannot be returned.
  • Defective Products: If the non-firearm item is defective or damaged upon arrival, customers should contact our support team immediately for assistance with an exchange or return.

  Exclusions: Ammunition, opened or installed optics, customized items, and other consumables are generally non-returnable due to safety and quality concerns.

• 3. FFL Refusals and Background Check Failures

  In the event that a background check fails or an FFL dealer refuses to complete the transfer, the firearm will be returned to STREET GUN BROKER STORE. Under these circumstances:

  • Restocking Fee: A restocking fee of 15% of the firearm’s purchase price may be deducted from the refund amount.
  • Return Shipping Costs: Customers are responsible for any return shipping costs, which will also be deducted from the refund.
  • Processing Timeline: Refunds will be processed once we receive the firearm back from the FFL dealer and inspect it to confirm that it has not been used, modified, or damaged.

  Important: Customers are encouraged to verify their eligibility for firearm purchase and ensure they understand federal, state, and local firearm regulations before making a purchase.

• 3. FFL Refusals and Background Check Failures

  In the event that a background check fails or an FFL dealer refuses to complete the transfer, the firearm will be returned to STREET GUN BROKER STORE. Under these circumstances:

  • Restocking Fee: A restocking fee of 15% of the firearm’s purchase price may be deducted from the refund amount.
  • Return Shipping Costs: Customers are responsible for any return shipping costs, which will also be deducted from the refund.
  • Processing Timeline: Refunds will be processed once we receive the firearm back from the FFL dealer and inspect it to confirm that it has not been used, modified, or damaged.

  Important: Customers are encouraged to verify their eligibility for firearm purchase and ensure they understand federal, state, and local firearm regulations before making a purchase.

4. Defective or Damaged Firearms

STREET GUN BROKER STORE stands behind the quality of its firearms and takes pride in ensuring that each firearm shipped is carefully inspected and meets high standards. If a firearm is found to be defective upon initial inspection by the FFL dealer, please contact our support team immediately to discuss options.

Defective Firearm Procedure:

• Inspection: Before accepting the transfer, the customer should inspect the firearm at the FFL dealer to ensure it is free from damage or defects.
• Contact Us: If any issues are identified, do not accept the transfer. Contact our customer support team right away for instructions on returning the firearm to STREET GUN BROKER STORE.
• Manufacturer’s Warranty: Most firearms are covered by a manufacturer’s warranty, which covers defects beyond the initial inspection period. Customers should contact the manufacturer for repair or replacement options if a defect is discovered after the transfer is completed.

5. Order Cancellations

Orders for firearms can be canceled before the firearm has been shipped to the designated FFL dealer.

• Cancellation Process: To cancel an order, contact our customer support team as soon as possible. If the firearm has already been shipped, the order cannot be canceled and will be subject to return policies as outlined above.
• Restocking Fee: Canceled orders may be subject to a restocking fee of 10% to cover administrative and handling costs.

6. Return and Refund Process for Eligible Items

For eligible items, the return and refund process is outlined below to provide a clear, transparent experience for our customers.

Return Steps:

1. Initiate Return: Contact our customer service team within the specified return window to initiate a return. Please provide your order number, item details, and reason for return.
2. Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) number, which must be included with the return package. Returns without an RMA may not be accepted.
3. Shipping Instructions: Ship the item back to STREET GUN BROKER STORE in its original packaging, along with all included accessories, manuals, and documentation. Customers are responsible for shipping fees for non-defective returns.
4. Inspection and Refund: Once we receive and inspect the returned item, we will issue a refund to the original payment method within 7–10 business days.

Important: Shipping fees are non-refundable. In the case of defective items, STREET GUN BROKER STORE may reimburse return shipping costs upon verification of the defect.

7. Terms and Conditions

To ensure the integrity of our return and refund policy, STREET GUN BROKER STORE maintains the following terms:

• Misuse or Damage: Returned items must be in new, unused condition. Any item showing signs of misuse, modification, or damage will not qualify for a refund.
• Customized Orders: Custom or modified items are non-returnable, as these are crafted to specific requirements provided by the customer.
• Legal Compliance: All transactions are conducted in compliance with federal, state, and local laws. Firearm sales are highly regulated, and STREET GUN BROKER STORE follows these regulations strictly.

8. Customer Support and Assistance

Our customer support team is available to assist with all return and refund inquiries, providing clear guidance and efficient handling of eligible returns and refunds. If you have questions about our policies or need help initiating a return, please reach out to us through our contact page or by calling our support number.

At STREET GUN BROKER STORE, we are committed to delivering high-quality firearms and accessories while maintaining a fair and transparent return and refund policy. By understanding our policies, customers can make informed purchases with confidence. Our goal is to provide a positive experience through each step of the transaction, from purchase to delivery and beyond. Thank you for choosing STREET GUN BROKER STORE for your firearm needs.