WARRANTY

STREET GUN BROKER STORE: Firearms Warranty Policy

At STREET GUN BROKER STORE, we stand behind the quality and craftsmanship of every firearm we sell. We understand the importance of reliability and performance in your firearms, and we’re committed to ensuring your purchase meets the highest standards. Our warranty policy reflects this commitment, providing our customers with peace of mind and dedicated support.

Here’s a detailed look at the terms, coverage, and conditions of our warranty policy:

1. Warranty Coverage

Our warranty covers defects in materials and workmanship under normal use. This warranty applies specifically to the mechanical functionality of the firearm and its components, protecting your investment against factory errors or faults. Coverage applies only to the original purchaser and is non-transferable.

What the Warranty Covers:

  • Mechanical Functionality: This includes key operational parts of the firearm such as the firing mechanism, trigger assembly, slide action, magazine release, and other moving parts that may impact the firearm’s performance.
  • Structural Integrity: Any structural or material defect that affects the safety and usability of the firearm is covered.
  • Manufacturer’s Defects: Flaws in design or factory assembly that could compromise the gun’s safe operation.

What the Warranty Does Not Cover:

  • Normal Wear and Tear: Any deterioration resulting from regular use, such as barrel erosion, minor scratches, or finish wear, is not covered.
  • Misuse or Neglect: Damage caused by improper storage, handling, or care, including corrosion, rust, or dirt buildup due to neglect, is not covered.
  • Modifications or Unauthorized Repairs: Any modifications, custom work, or repairs not completed by an authorized technician void the warranty.
  • Ammunition Issues: Damage resulting from the use of inappropriate or reloaded ammunition is not covered under this warranty.

2. Warranty Period

The warranty period varies depending on the type of firearm purchased. Please review the specific warranty information provided at the time of purchase to understand the length and terms of your warranty coverage.

Generally, our warranty provides:

  • Handguns: A one-year warranty on all covered parts and functionality.
  • Rifles and Shotguns: A one-year warranty on all covered parts and functionality.

The warranty period begins on the date of purchase as shown on your original receipt or proof of purchase.

3. Filing a Warranty Claim

If you experience an issue with your firearm that you believe is covered under warranty, follow these steps to submit a claim:

Step 1: Contact Customer Support

Contact our customer support team either by phone or email. Provide your purchase information, firearm serial number, and a description of the issue.

Step 2: Diagnostic Review

Our team will review your description and may provide diagnostic support to confirm the issue. This may involve guiding you through simple troubleshooting steps to ensure the problem is indeed a manufacturer’s defect.

Step 3: Shipping Instructions

Once your claim is approved, we will provide detailed instructions on how to ship your firearm to our facility for evaluation. We recommend using a secure, insured shipping method.

Step 4: Inspection and Repair

Upon receiving your firearm, our technicians will inspect it to confirm the warranty claim. If the issue is covered, we will repair or replace the defective parts as necessary. If the issue is not covered under warranty, we will inform you of any service charges before proceeding.

Step 5: Return Shipping

Once repairs are complete, we will securely ship the firearm back to you at no additional cost if it falls under warranty coverage.

4. Repair or Replacement Policy

If a defect is found, we will, at our discretion, either repair the defective component(s) or replace the firearm with a comparable model. Our goal is to restore the firearm to its original performance standards.

  • Repairs: Repairs will be performed by certified technicians using original or approved parts to ensure the firearm’s integrity and performance.
  • Replacements: If repair is not feasible, we will replace the firearm with a model of equal or greater value, subject to availability. In case of model discontinuation, we may offer a similar model as a replacement.

5. Limitations and Exclusions

While we strive to provide comprehensive support for all our customers, certain limitations apply to our warranty policy:

  • Third-Party Accessories: Any modifications or attachments made by third parties that alter the firearm’s structure or function can void the warranty.
  • Environmental Damage: Exposure to extreme environmental conditions, such as high humidity, prolonged exposure to water, or chemicals, is not covered.
  • Non-Standard Use: Firearms used for purposes other than typical, intended usage, such as competitive shooting, law enforcement, or professional training, are not covered under this warranty unless otherwise specified.

6. Important Warranty Terms

  1. Non-Transferable: The warranty applies only to the original purchaser and cannot be transferred to other owners.
  2. Proof of Purchase Required: A valid proof of purchase, such as a sales receipt or invoice, is required to process all warranty claims.
  3. Pre-Authorization: Customers must obtain pre-authorization for any warranty service. Unauthorized repairs or services will void the warranty.
  4. Final Decision: Our technical team reserves the right to make the final determination on warranty claims based on inspection findings.

7. Tips for Maintaining Your Warranty

To ensure the longevity of your firearm and maintain the warranty coverage:

  • Regular Cleaning: Clean your firearm after each use and follow any manufacturer-recommended maintenance schedule.
  • Proper Storage: Store firearms in a safe, dry environment to prevent corrosion and other environmental damage.
  • Use Recommended Ammunition: Use only factory-recommended ammunition to avoid damage and ensure safe operation.
  • Avoid Unauthorized Modifications: Refrain from making unauthorized modifications or alterations that could compromise the firearm’s integrity and void the warranty.

Contact Us for Warranty Support

If you have questions about your warranty, need assistance with filing a claim, or would like advice on maintaining your firearm, don’t hesitate to reach out to our support team. We are here to help ensure your firearm continues to meet the highest standards of quality and reliability.

Our Commitment to Quality

At STREET GUN BROKER STORE, we understand that a firearm is more than just a purchase—it’s an investment in quality and security. Our warranty policy is designed to uphold that investment by covering any defects that may arise, giving you confidence and peace of mind with every firearm you buy from us. Thank you for choosing us as your trusted provider.

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